Before you book
- How do I make a booking on your website?
- What information do I need in order to book?
Selection of your route, date, time depends from pick up location (check How do I make a booking..), number of passenger, flight numer or cruise ship name, hotel. Your personal info (name, surname) for recognition by our driver.
- I cannot find a route I want to book. What to do?
From homepage press " Tailor made Booking " and fill the form with your request. Shortly we will answer you via email provided.
- How do I pay for my transfer?
Payment is due to the driver in cash. You can choose to paying with credit card to the driver, but it will have an extra cost (+10% fees). Just inform us your choice of payment.
- Can I book a transfer with more than one stop?
From " Tailor made Booking " page fill the form with how many stop you need and we'll send you a quotation.
Before you travel
- What luggage entitlement will I have?
It depends from vehicle type. In booking page you can choose different type of vehicles and see how many luggage are allowed (luggage are free)
- Where will I meet the driver when I arrive?
Fiumicino airport: You will meet our driver to the meeting point column after taking your luggage and pass security check. Ciampino airport: take your luggage and pass security check then you will find our driver outside the gate in front of sliding doors. (Out from arrive terminal) Civitavecchia Port: after passing security check. Our driver will have a display of your name when necessary
- What happens if I can’t locate my driver?
In case you can't locate your driver at the meating point call our customer care and you will get assistance immeadiatly
- My group size has changed, can I choose another vehicle?
Yes you can choose another vehicle but you must inform us on time, you should read our tearms and conditions
- How long will the transfer take?
It depends on the pick-up and drop-off locations you can find this information in the booking form