Frequently asked questions

Before you book

How do I make a booking on your website?

Fill the form in the booking (for transfer is Transfer Booking, for excursion is Excursion Booking and for for tailor-made is Tailor made Booking ) page with right information

What information do I need in order to book?

Selection of your route, date, time depends from pick up location (check How do I make a booking..), number of passenger, flight numer or cruise ship name, hotel. Your personal info (name, surname) for recognition by our driver.

I cannot find a route I want to book. What to do?

From homepage press " Tailor made Booking " and fill the form with your request. Shortly we will answer you via email provided.

How do I pay for my transfer?

Payment is due to the driver in cash. You can choose to paying with credit card to the driver, but it will have an extra cost (+10% fees). Just inform us your choice of payment.

Can I book a transfer with more than one stop?

From " Tailor made Booking " page fill the form with how many stop you need and we'll send you a quotation.

Before you travel

What luggage entitlement will I have?

It depends from vehicle type. In booking page you can choose different type of vehicles and see how many luggage are allowed (luggage are free)

Where will I meet the driver when I arrive?

Fiumicino airport: You will meet our driver to the meeting point column after taking your luggage and pass security check. Ciampino airport: take your luggage and pass security check then you will find our driver outside the gate in front of sliding doors. (Out from arrive terminal) Civitavecchia Port: after passing security check. Our driver will have a display of your name when necessary

What happens if I can’t locate my driver?

In case you can't locate your driver at the meating point call our customer care and you will get assistance immeadiatly

My group size has changed, can I choose another vehicle?

Yes you can choose another vehicle but you must inform us on time, you should read our tearms and conditions

How long will the transfer take?

It depends on the pick-up and drop-off locations you can find this information in the booking form